Easily collect user insights remotely

The design of a product, app, or website is a long and challenging process that requires patience, insight, and a number of tools. To understand what really works and what doesn't, it's crucial to know the opinion of users. That's where UserTesting comes to the rescue.

Gabriela Hernandez
Gabriela Hernandez
2 Min Read
Usertesting: Real user insights

If you’re interested in improving the usability of your website or app, you need to get your hands on user feedback as soon as possible. But gathering user feedback is a time-consuming and challenging process.

I recommend that all design projects do user testing, because you are not the user.

Jakob Nielsen

In this article, we’ll talk about UserTesting a website that allows you to conduct user tests with real people in order to help you improve your website or app. UserTesting is a great way to get feedback from real people who can help you identify and fix problems with your website or app.

How did UserTesting begin?

During 2000s, Dave Garr managed the websites of tech companies like HP, Intuit and Apple. When facing a usability issue, he tried to get feedback from family and friends to ensure that their users had an enjoyable experience visiting these websites and that all the content was easy to find and use. Doing these usability tests were challenging, therefore, he partnered with Darrell Benatar and in 2007, they together launched UserTesting.Com – a platform to do remote usability testing.

Photo of Dave Garr and Darrell Benatar

Without website navigation, your visitors can’t figure out how to find your blog, your email signup page, your product listings, pricing, contact information, or help docs.

What is unique about UserTesting?

Since UserTesting was the first platform of remote usability testing, it had the opportunity to acquire the biggest pool of users compared to any other service out there. The company itself claims to have a pool of more than 1.5 million participants. Having such a large number of testers, UserTesting is able to provide very quick feedback to its customers.

SOURCES: rubynews.com
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Gabriela Hernandez
Posted by Gabriela Hernandez
Gabriela Hernandez, a passionate UX Researcher and Data Analyst from Mexico City, is the analytical mind of our team. Gabi, as she prefers to be called, holds a Master's Degree in Data Science from the National Autonomous University of Mexico (UNAM). Her talent for turning complex data into actionable insights has played a key role in creating user experiences that truly resonate with audiences. Gabi brings a unique perspective to the team with her ability to balance aesthetics and functionality with user needs. When not submerged in data and UX research, she loves hiking and exploring the beautiful landscapes of Mexico.
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